{"id":446,"date":"2023-03-09T18:17:16","date_gmt":"2023-03-09T18:17:16","guid":{"rendered":"https:\/\/thegoodagencynew.wtb.agency\/?page_id=446"},"modified":"2026-02-20T14:09:20","modified_gmt":"2026-02-20T14:09:20","slug":"conditions-generales","status":"publish","type":"page","link":"https:\/\/www.thegoodagency.eu\/en\/conditions-generales\/","title":{"rendered":"terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"446\" class=\"elementor elementor-446\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d29c480 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d29c480\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c02a4f3\" data-id=\"c02a4f3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5d907b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5d907b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc4ae79\" data-id=\"bc4ae79\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5bbb7c3 elementor-widget elementor-widget-heading\" data-id=\"5bbb7c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and conditions <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68ac9b4 elementor-widget elementor-widget-text-editor\" data-id=\"68ac9b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>CHAPTER I \u2013 STATUS &amp; ABSENCE OF JOINT LIABILITY<\/h1><h4>ARTICLE 1 \u2013 IDENTITY &amp; PROFESSIONAL STATUS<\/h4><p>The Good Home SRL is a company incorporated under Belgian law, an IPI-approved real estate agency, acting exclusively:<\/p><ul><li>in the capacity of a real estate intermediary<\/li><li>property manager<\/li><li>of works coordinator<\/li><li>of the owner&#039;s representative<\/li><li>project management<\/li><li>interior design<\/li><\/ul><p>The Good Home does not own any property unless expressly stated.<br \/>She assumes no obligations specific to the owner.<\/p><h4>ARTICLE 2 \u2013 PURPOSE OF THE CONTRACT<\/h4><p>These conditions apply to:<\/p><ul><li>Rental management (short, medium, long term)<\/li><li>work coordination<\/li><li>interior design<\/li><li>subcontracting<\/li><li>administrative management<\/li><\/ul><p>Any signature of a quote, mandate or contract implies unconditional acceptance.<\/p><h4>ARTICLE 3 \u2013 LACK OF SOLIDARITY<\/h4><p>The Good Home acts as an independent intermediary.<br \/>She cannot be held jointly liable:<\/p><ul><li>actions of an owner<\/li><li>actions of a tenant<\/li><li>actions of an entrepreneur<\/li><li>actions of a supplier<\/li><li>administrative decisions<\/li><\/ul><h4>ARTICLE 4 \u2013 GLOBAL LIMITATION OF LIABILITY<\/h4><p>The Good Home&#039;s total liability is strictly limited to the amount of fees actually received during the last 6 months.<\/p><p>The following are expressly excluded:<\/p><ul><li>indirect losses<\/li><li>lost revenue<\/li><li>rental loss<br \/>loss of earnings<\/li><li>moral damage<\/li><li>commercial damage<\/li><li>image loss<\/li><li>third-party claims<\/li><\/ul><p>No responsibility can be assumed for an event beyond its control.<\/p><h4>ARTICLE 5 \u2013 SUBCONTRACTING<\/h4><p>The Good Home is free to use any subcontractor.<br \/>The subcontractors operate in complete independence.<\/p><p>The Good Home:<\/p><ul><li>is not responsible for technical errors<\/li><li>is not responsible for structural defects<\/li><li>assumes no technical guarantee<\/li><li>cannot be considered a builder<\/li><\/ul><p>The Good Home acts exclusively as an intermediary and\/or coordinator and cannot be held responsible, in any capacity whatsoever, for the failure, insolvency, bankruptcy, cessation of activity, professional misconduct, breach of contract or non-compliance with applicable legal and regulatory provisions by any supplier, contractor or subcontractor involved in the performance of the services.<\/p><p>The aforementioned parties act independently and under their sole responsibility, the Client expressly waiving any right to hold The Good Home jointly and severally liable for any direct or indirect consequences resulting from their acts, omissions or failures.<\/p><p>The ten-year warranty only applies to the contractor who carried out the work.<\/p><h4>ARTICLE 6 \u2013 ACCEPTANCE OF WORKS<\/h4><p>The absence of a written objection within 8 days constitutes final acceptance.<br \/>No payment withholding can be unilaterally imposed.<\/p><h4>ARTICLE 7 \u2013 IRREVOCABILITY OF PAYMENTS<\/h4><p>All deposits are non-refundable.<br \/>Once the work has been completed, no amount can be withheld for subjective reasons.<br \/>Any unpaid invoice will result in:<\/p><ul><li>legal interest plus 10 %<\/li><li>penalty clause of 15 %<\/li><li>minimum flat rate of \u20ac750<\/li><\/ul><h4>ARTICLE 8 \u2013 RENTAL MANAGEMENT<\/h4><p>Management fees are set at 15% excluding VAT of the gross monthly rent for all rentals of more than three months, 20% excluding VAT for all rentals of less than three months, one month&#039;s rent excluding VAT for all rentals of more than one year.<\/p><p>They cover:<\/p><ul><li>looking for a tenant<\/li><li>administrative follow-up<\/li><li>cash collection<\/li><li>coordination<\/li><li>day-to-day management<\/li><\/ul><p>The fees remain due even in the event of a dispute between the landlord and the tenant.<\/p><h4>ARTICLE 9 \u2013 RENTAL LIABILITY<\/h4><p>The Good Home is not responsible:<\/p><ul><li>unpaid bills<\/li><li>deterioration<\/li><li>flights<\/li><li>squatters<\/li><li>illegal occupations<\/li><li>neighborhood disputes<\/li><\/ul><p>The owner assumes the obligation to provide insurance.<\/p><h4>ARTICLE 10 \u2013 DOMICILIATION<\/h4><p>The landlord is solely responsible for establishing a tenant&#039;s address.<br \/>The Good Home declines all tax, social or administrative responsibility.<\/p><h4>ARTICLE 11 \u2013 TOURIST DESTINATION<\/h4><p>Planning permission is the responsibility of the property owner.<br \/>Any administrative fine remains his responsibility.<\/p><h4>ARTICLE 12 \u2013 FAILURES &amp; NETWORKS<\/h4><p>The Good Home is not responsible:<\/p><ul><li>gas outage<\/li><li>water outage<\/li><li>power outage<\/li><li>Internet outage<\/li><li>Supplier failure<\/li><\/ul><p>It acts solely as a transmission intermediary.<\/p><h4>ARTICLE 13 \u2013 THEFT &amp; CRIME<\/h4><p>No responsibility for:<\/p><ul><li>flight<\/li><li>burglary<\/li><li>vandalism<\/li><li>cybercrime<\/li><li>illegal occupation<\/li><\/ul><p>Even in the event of a building safety defect.<\/p><h4>ARTICLE 14 \u2013 FORCE MAJEURE<\/h4><p>Includes, in particular:<\/p><ul><li>strike<\/li><li>pandemic<\/li><li>fire<\/li><li>disaster<\/li><li>administrative decision<\/li><li>supplier delay<\/li><\/ul><p>Automatic suspension of obligations without compensation.<\/p><h4>\u00a0<\/h4><h4>ARTICLE 15 \u2013 UNILATERAL TERMINATION<\/h4><p>The Good Home can terminate immediately in the event of:<\/p><ul><li>non-payment<\/li><li>abusive behavior<\/li><li>attempted fraud<\/li><li>false statement<\/li><li>damage to his image<\/li><\/ul><p>Without compensation.<\/p><h1>CHAPTER II \u2013 OFFERS, QUOTES &amp; WORKS<\/h1><h4>ARTICLE 1 \u2013 NATURE OF OFFERS &amp; ESTIMATES<\/h4><p>Any offer, quote, budget proposal or estimate submitted by The Good Home is:<\/p><ul><li>purely indicative<\/li><li>non-fixed price<\/li><li>not final<\/li><li>based on information<\/li><li>available at the time of its establishment<\/li><\/ul><p>Unless expressly stated in writing \u201cfixed and final package\u201d, the amounts communicated constitute evolving budget estimates.<\/p><p>The Good Home assumes no obligation to achieve a specific financial result.<\/p><h4>\u00a0<\/h4><h4>ARTICLE 2 \u2013 PRICE VARIATIONS &amp; FLUCTUATIONS<\/h4><p>Prices may vary due to factors including:<\/p><ul><li>fluctuation of raw materials, VAT modification<\/li><li>out of stock<\/li><li>technical adaptation during construction<\/li><li>evolution of standards<\/li><li>architectural adaptation<\/li><li>increased labor costs<\/li><li>supplier change<\/li><li>initial hardware error<\/li><li>adjustment necessary for proper execution<\/li><\/ul><p>The client expressly acknowledges that the building and development sector is subject to unpredictable variations.<br \/>No liability can be incurred for exceeding the estimate.<\/p><h4>\u00a0<\/h4><h4>ARTICLE 3 \u2013 ACCOUNTING BASED ON INVOICES<\/h4><p>The work and improvements are billed on the following basis:<\/p><ul><li>supplier invoices<\/li><li>subcontractor invoices<\/li><li>material invoices<\/li><li>transport invoices<\/li><li>labor invoices<\/li><li>accepted pro forma invoices<\/li><li>advance payments<\/li><\/ul><p>A detailed accounting is prepared at the end of the mission.<\/p><p>The customer agrees that:<\/p><ul><li>pro forma invoices form the basis for invoicing<\/li><li>The adjustments are incorporated into the final count<\/li><li>administrative rounding should be allowed<\/li><\/ul><h4>\u00a0<\/h4><h4>ARTICLE 4 \u2013 NO IMPLIED PACKAGE<\/h4><p>No estimate can be interpreted as a fixed price.<br \/>Even if it mentions \u201cestimated total budget\u201d, this does not constitute a firm commitment.<br \/>Only the explicit mention \u201cfixed non-revisable fixed price\u201d signed by both parties can create a fixed obligation.<\/p><h4>\u00a0<\/h4><h4>ARTICLE 5 \u2013 ADDITIONAL WORK<\/h4><p>Any additional work necessary for proper execution is deemed accepted when:<\/p><ul><li>it stems from a technical constraint<\/li><li>It is imposed by the reality of the construction site<\/li><li>it is validated verbally or by message<\/li><li>it is essential for compliance<\/li><\/ul><p>The absence of immediate objection constitutes acceptance.<\/p><h4>\u00a0<\/h4><h4>ARTICLE 6 \u2013 NO OBLIGATION OF BUDGETARY RESULTS<\/h4><p>The Good Home is bound by an obligation of means.<br \/>It does not guarantee:<\/p><ul><li>respecting an initial budget<\/li><li>the absence of an increase<\/li><li>maintaining supplier prices<\/li><li>the stability of economic conditions<\/li><\/ul><h4>\u00a0<\/h4><h4>ARTICLE 7 \u2013 TACTICAL ACCEPTANCE &amp; SILENCE<\/h4><p>Failure to submit a written objection within 8 days of receipt:<\/p><ul><li>of a quote<\/li><li>of an adjustment<\/li><li>of a count<\/li><li>of an invoice<\/li><\/ul><p>constitutes final acceptance.<\/p><h4>\u00a0<\/h4><h4>ARTICLE 8 \u2013 PROHIBITION ON WITHHOLDING PAYMENTS<\/h4><p>No unilateral detention may be carried out.<br \/>All payments are due even in the event of a subsequent disagreement.<br \/>The customer retains the right to file a separate claim, without suspending payment.<\/p><h4>\u00a0<\/h4><h4>ARTICLE 9 \u2013 ENHANCED PENALTY CLAUSE<\/h4><p>In case of non-payment:<\/p><ul><li>legal interest + 12 %<\/li><li>penalty clause of 20 %<\/li><li>minimum \u20ac1,000<\/li><li>Lawyer fees are fully recoverable.<\/li><\/ul><h4>\u00a0<\/h4><h4>ARTICLE 10 \u2013 NON-REQUALIFICATION<\/h4><p>The Good Home cannot be reclassified:<\/p><ul><li>as a promoter<\/li><li>as a builder<\/li><li>as main contractor<\/li><li>as the responsible project manager<\/li><\/ul><p>She acts exclusively as a coordinator\/intermediary\/project manager.<\/p><h4>\u00a0<\/h4><h4>ARTICLE 11 \u2013 FULL COMPENSATION<\/h4><p>The client will indemnify The Good Home against any third-party claims related to:<\/p><ul><li>at the construction site<\/li><li>to aesthetic choices<\/li><li>to budgetary decisions<\/li><li>to administrative authorizations<\/li><li>to urban planning standards<\/li><\/ul><h4>\u00a0<\/h4><h4>ARTICLE 12 \u2013 ANTI-ABUSE CLAUSE<\/h4><p>Any abusive procedure or attempt at intimidation will result in a fixed penalty of \u20ac5,000.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f9da78c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f9da78c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0ec96fa\" data-id=\"0ec96fa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ba9f5c elementor-widget elementor-widget-heading\" data-id=\"0ba9f5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General terms and conditions of the website<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8579a5 elementor-widget elementor-widget-text-editor\" data-id=\"b8579a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/www.thegoodagency.eu\/en\/\">www.thegoodagency.eu<\/a><\/p><h4>1. WEBSITE PUBLISHER<\/h4><p>The website accessible at www.thegoodagency.eu (hereinafter \u201cthe Site\u201d) is published by:<\/p><p>THE GOOD HOME SRL<\/p><p>VAT BE 0687 748 707<\/p><p>Registered office: Avenue Louise 231, 1050 Ixelles, Belgium<\/p><p>IPI-certified real estate agency<\/p><p>Publication director: We think beautiful BVBA<\/p><h4>\u00a0<\/h4><h4>2. ACCOMMODATION<\/h4><p>The site is hosted by: OVH<\/p><h4>\u00a0<\/h4><h4>3. PURPOSE OF THE SITE<\/h4><p>The purpose of the Site is:<\/p><ul><li>the presentation of real estate; ;<\/li><li>connecting landlords and tenants; ;<\/li><li>the presentation of property management services; ;<\/li><li>the presentation of services for works, interior design and coordination; ;<\/li><li>the possibility of requesting contact or booking.<\/li><\/ul><p>\u00a0<\/p><p>The Site serves as an information and networking tool.<\/p><h4>\u00a0<\/h4><h4>4. NO WARRANTY<\/h4><p>THE GOOD HOME makes every effort to ensure the accuracy of the information published.<\/p><p>However :<\/p><ul><li>The information is provided for guidance purposes only; ;<\/li><li>They may be changed without notice; ;<\/li><li>No guarantee is given as to the accuracy, completeness or timeliness of the content.<\/li><\/ul><h4>\u00a0<\/h4><h4>5. SITE AVAILABILITY<\/h4><p>THE GOOD HOME does not guarantee:<\/p><ul><li>the absence of technical errors; ;<\/li><li>the absence of interruption; ;<\/li><li>the absence of external intrusion; ;<\/li><li>the absence of a virus.<\/li><\/ul><p><br \/>Liability is excluded except in cases of fraud or gross negligence.<\/p><h4>\u00a0<\/h4><h4>6. USER RESPONSIBILITY<\/h4><p>The user is solely responsible:<\/p><ul><li>of his computer equipment; ;<\/li><li>from his internet connection; ;<\/li><li>of his use of the Site; ;<\/li><li>information that he transmits.<\/li><\/ul><h4>\u00a0<\/h4><h4>7. INTELLECTUAL PROPERTY<\/h4><p>All content (texts, photos, videos, graphics, logos) is the exclusive property of THE GOOD HOME SRL.<br \/>Any reproduction or use without written permission is prohibited and may result in legal action.<\/p><h4>\u00a0<\/h4><h4>8. EXTERNAL LINKS<\/h4><p>The Site may contain links to third-party sites.<\/p><p>THE GOOD HOME assumes no responsibility for the content of these external sites.<\/p><h4>\u00a0<\/h4><h4>9. PERSONAL DATA<\/h4><p>The data collected via the Site is processed in accordance with the General Data Protection Regulation (GDPR) and the Privacy Policy available on the Site.<\/p><h4>\u00a0<\/h4><h4>10. COOKIES<\/h4><p>The Site may use technical and analytical cookies. Users can configure their browser to refuse them.<\/p><h4>\u00a0<\/h4><h4>11. APPLICABLE LAW<\/h4><p>These Terms of Use are governed by Belgian law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Conditions g\u00e9n\u00e9rales CHAPITRE I \u2013 STATUT &amp; ABSENCE DE SOLIDARIT\u00c9 ARTICLE 1 \u2013 IDENTIT\u00c9 &amp; STATUT PROFESSIONNEL The Good Home SRL est une soci\u00e9t\u00e9 de droit belge, agence immobili\u00e8re agr\u00e9\u00e9e IPI, agissant exclusivement : en qualit\u00e9 d\u2019interm\u00e9diaire immobilie de gestionnaire locatif de coordinateur de travaux de repr\u00e9sentant du propri\u00e9taire de project management d\u2019am\u00e9nagements int\u00e9rieurs The [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-446","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thegoodagency.eu\/en\/wp-json\/wp\/v2\/pages\/446","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thegoodagency.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.thegoodagency.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.thegoodagency.eu\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thegoodagency.eu\/en\/wp-json\/wp\/v2\/comments?post=446"}],"version-history":[{"count":10,"href":"https:\/\/www.thegoodagency.eu\/en\/wp-json\/wp\/v2\/pages\/446\/revisions"}],"predecessor-version":[{"id":863,"href":"https:\/\/www.thegoodagency.eu\/en\/wp-json\/wp\/v2\/pages\/446\/revisions\/863"}],"wp:attachment":[{"href":"https:\/\/www.thegoodagency.eu\/en\/wp-json\/wp\/v2\/media?parent=446"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}